Terms & Conditions
Welcome to Sirah (“we”,“our”, or “the Company”).
By accessing this website or purchasing from us, you (“you”, “user”,“customer”) agree to be bound by the following Terms and Conditions (“T&Cs”). These T&Cs govern your access to and use of the site, services, and purchases made. Please read them carefully.
1. Acceptance of Terms
By using this website and placing an order, you accept and agree to be bound by these Terms & Conditions, our Privacy Policy, and our Returns & Exchange Policy. We reserve the right to update or modify these T&Cs at any time without prior notice. Continued use of the website post any changes constitutes your acceptance of the revised terms.
2. Eligibility to Use
Use of the website is only permitted for individuals who can legally form contracts under the Indian Contract Act, 1872. If you are under the age of 18, you may use the website only with the involvement of a parent or guardian.
3. Intellectual Property & Website Content
All content on this website—text, designs, logos, product images, packaging, graphics, layout, or any digital content—is the intellectual property of Sirah. You are not permitted to reproduce, distribute, or commercially exploit any content without our prior written consent.
4. Pricing, Payments & GST
a. Prices listed are inclusive of applicable GST unless stated otherwise.
b. Prices and product availability are subject to change without notice.
c. We accept multiple modes of payment: UPI, debit/credit cards, net banking, and wallet payments through secure payment gateways.
5. Packaging & Gifting
Products are packed in branded pouches and boxes designed to protect and preserve your jewellery. Requests for additional packaging or gift boxes may be entertained at an additional cost. This cost is non-refundable.
6. Order Processing & Shipping
a. Orders are processed within 3–5 business days.
b. Delivery times may vary depending on your location. You’ll receive tracking details once the order is dispatched.
c. Unexpected delays due to weather, holidays, or unforeseen events are outside our control.
d. The prices are inclusive of shipping charges.
e. No cancellations can be accepted once the order is dispatched.
7. Returns & Exchanges Policy
We do not offer returns or refunds.
Exchange is applicable only under the following conditions:
- The item received is incorrect, or
- There is a genuine manufacturing defect.
To be eligible for an exchange, please ensure you follow these steps:
- Requests must be raised within 2 days of receiving the item.
- Email us at info@sirahjewel.com with your order number and clear photos of the
issue.
- Exchange will be processed only after internal review and approval.
- Exchange may take 7–14 business days to process.
- Items must be unused and returned in original packaging along with all labels and original invoice.
- Any products sent without prior intimation will not be accepted.
8. Promotions, Offers & Coupons
a. Promotional offers are applicable for a limited period and subject to availability.
b. Discount codes cannot be clubbed unless specifically stated.
c. Offers on sale items are final sale and not eligible for exchanges.
d. We reserve the right to modify, cancel, or extend offers without prior notice.
9. User Conduct & Acceptable Use: Users must not
- Violate any laws in use of the site
- Try to gain unauthorized access to our systems
- Use the website to distribute viruses or malicious software
- Impersonate others or provide false information
- Violations may result in suspension of access or legal action.
10. Limitation of Liability
We shall not be liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use the site or from delays in shipment. In no case shall our total liability exceed the amount paid by the customer for the product in question.
11. Fraudulent Transactions
We take secure payment seriously. Any unauthorized use of credit cards or payment details will be investigated, and the responsibility will lie with the user. We reserve the right to suspend or cancel suspicious orders.
12. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi.
13. Contact Us
For questions, complaints, or support, please contact:
Email: info@sirahjewel.com
14. Jewellery Care Guidelines: To prolong the life of your jewellery:
- Avoid contact with water, perfumes, and chemicals.
- Store items in the pouch/box provided.
- Clean gently with a soft, moist cloth.
- Remove before bathing, exercising, or swimming.
15. Disclaimer
The information, products, and services published on this website are provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.
While we strive to ensure that all product information, pricing, and availability displayed on the website are accurate and up to date, we do not warrant that the information is complete, reliable, current, or error-free. In the event of a pricing or descriptive error, we reserve the right to correct it and revise your order accordingly or cancel the order and issue a full refund, at our sole discretion.We do not guarantee that your access to the website will be uninterrupted or error-free, or that the website and its content are free from viruses or other harmful components.
You are solely responsible for implementing safeguards and protective measures to avoid any damage or data loss.
All jewellery is handcrafted, and as such, minor variations in color, texture, or finish are inherent and not considered defects. The images displayed are for reference only. Actual products may differ slightly in appearance due to lighting, screen resolution, and photography angles.
We reserve the right to discontinue or modify any product or service offered on this website without notice. We shall not be held liable for any direct or indirect loss, damages, or inconvenience arising from the use of this website or from reliance on the content provided herein.
Use of our products is at the customer’s sole risk. We do not assume responsibility for allergic reactions, tarnishing due to improper care, or damage caused by misuse.